EminderSupport
Quick answers below. Anything else, write to us. A real person reads every email.
Email usWe reply as soon as we can.
support@nxtimaginelabs.comEminder Pro
How do I manage or cancel Pro?
Use the Manage subscription link in Eminder, or the link in your Stripe receipt email. Pro stays on until the end of the period you paid for.
Does the 7 day pass renew?
No. It ends on its own after 7 days. Nothing else is charged.
How do I get Pro on a new phone?
Sign in with the same account you used to buy Pro. Pro follows your account, not your phone. Pull to refresh or reopen the app if it doesn't show right away.
Can I get a refund?
Email support@nxtimaginelabs.com from the address on your receipt, or include it. We look at every request.
Account and data
How do I delete my account?
Open Settings in Eminder and tap Delete Account at the very bottom. It removes your account and erases Eminder's data on that iPhone. See the Privacy Policy for exactly what is removed.
Where is my data stored?
Your notes, tasks and decks are stored on your iPhone. Read the Privacy Policy for the details.
Can I get a copy of my data, or have it removed?
Yes. Email support@nxtimaginelabs.com from your account email and tell us what you need.
Community
How do I report a deck?
Press and hold the deck in Community, tap Report and pick a reason. We review every report within 24 hours.
How do I block someone?
Use Block on their deck or comment. You won’t see their content anymore. You can also email us at support@nxtimaginelabs.com.
What's allowed?
Helpful, kind and original study material. Read the Community guidelines.
Something not working?
Alarms or reminders don't go off
Check that notifications and alarms are allowed for Eminder in the iPhone Settings app, and that Focus isn't silencing them.
Something else is broken
Update to the latest version and restart the app. Still stuck? Send feedback from Settings in Eminder, or email us with your iPhone model and iOS version.